Frequently Asked Questions
Do you sell Chinese imports or replicas?
No. We source exclusively from European plant clearances, insolvency sales and industrial stock. Replicas and clones never reach our shelves. Read why we are this strict under "Sourcing & quality".
How do you verify authenticity?
Order and serial numbers are checked against manufacturer data, DataMatrix codes and labels are inspected for relabeling, and every unit is function-tested under power and documented.
Do you also buy faulty devices?
Yes. We purchase faulty, removed and decommissioned automation technology – pallets welcome. Use the form under "We buy".
What do you pay for faulty goods?
It depends on type and condition. Every product page shows an indicative figure ("from approx. … depending on condition"). A binding offer follows after we assess your request, usually within 24 hours.
Do you take entire plant clearances?
Yes. Plant clearances, stock liquidations, remaining stock and job lots are welcome – pallets included. Contact us with a list or photos via the buyback form.
Why is your new stock cheaper than the manufacturer?
We have direct access to stock and pass on the advantage: new items are 10 % below the official list price.
Are the units tested?
Yes. Every unit is tested before sale; refurbished goods are cleaned and function-tested under power.
What does \"refurbished\" mean?
Refurbished means: cleaned, repaired and function-tested under power. Signs of use are possible and do not constitute a defect.
Is there a warranty?
Yes. For used goods we grant businesses a 12-month warranty from the passing of risk.
Do you ship worldwide?
Yes, we ship worldwide. For deliveries outside the EU, import taxes and customs may apply at the destination.
What is reverse charge?
With a valid VAT ID of a business from another EU country we deliver without VAT; the tax liability passes to the recipient.
How do I become a supplier?
Register under \"Become a supplier\". After our review and approval you can list your items yourself.
What if my part number is not listed?
Ask us – we source many types on request. Write to info@sps-shop.info.
How do I pay?
You can pay by advance payment/bank transfer or PayPal. Delivery follows once payment is received.
How long does shipping take?
Stock items usually ship within 1–2 business days after payment is received.
Do you take old units?
In many cases yes. Contact us with the part number and condition at info@sps-shop.info.
Can I buy as a private individual?
The shop is primarily aimed at business customers. Whether private individuals can order depends on the configured sales mode – in consumer or combined mode this is possible, including the right of withdrawal.
How long does shipping to Switzerland take?
After payment we usually ship within 1–2 business days. For Switzerland, add transport and customs clearance times; import tax and customs are borne by the recipient.
What happens if an item is defective?
Report the defect at info@sps-shop.info with your order and part number. Within the warranty period we will arrange repair, replacement or refund. Please request an RMA number before returning.